Contact Us

If you are having any problems or have any questions about your Internet account, or just need to contact us, then please feel free to get in touch with us at any time.

Calling Technical Support

Technical support is available via our telephone helpline. The number to call is: 0906 756 0112

All technical support calls to the above number will be charged

Sending us a Fax

For most technical support issues we recommend you call support. This will put you straight through to support staff for the fastest possible response.

If you would rather send us a fax, please send to: 0870 321 1581

Please allow up to 24-48 hours for a response by fax. Please ensure that you include your email address and login ID (please DO NOT include or give out your password). If you have a fax number you should also include this. We will normally reply to your faxes by email or to your fax number as a last resort. If neither of these are possible, you must call support as we cannot call you to resolve support issues.

Sending us Email

Feel free to send us email by filling out the form below. Please allow up to 24-48 hours for a response.




    A copy of your message will also be sent to the email address entered